Privacy Policy

Nourishing Origins
Effective date: 9 March 2026
Website:https://nourishingorigins.com.au

Nourishing Origins (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit our website, join our events, or use our services.

We are based in New South Wales, Australia, and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we offer services relating to perinatal wellbeing, some information we handle may be health information, which is also protected under the Health Records and Information Privacy Act 2002 (NSW).

If you are located in the EU/UK, we will also comply with the GDPR/UK GDPR where it applies.

1. Who we are & how to contact us

Nourishing Origins
Email: info@nourishingorigins.com.au
Postal: Available upon request

For privacy questions or requests, email info@nourishingorigins.com.au.

2. The information we collect

We collect personal information that you choose to provide, as well as certain data collected automatically when you use our website.

2.1 Information you provide

  • Contact details: name, email address, phone number, suburb/region.

  • Booking details: appointment dates, service type, preferences, notes you provide (via Breely).

  • Payment details: payment method and transaction information processed securely through Stripe.

  • Health & wellbeing information: information relating to pregnancy, birth, postpartum experiences, mental wellbeing, or goals for EFT or doula support.

  • Communications: emails, messages, testimonials, feedback and survey responses.

  • Event registrations: webinar/workshop sign‑ups, attendance, and (if applicable) access to replays.

  • Newsletter/marketing: your MailerLite subscription status and preferences.

2.2 Information collected automatically

  • Device & usage data: IP address, browser type, pages viewed, time on page, referring URL.

  • Cookies: Squarespace uses essential cookies to operate the website, and Google Analytics may use analytics cookies if enabled.

2.3 Children’s information

Our services are intended for adults (18+). If you believe a child has provided personal information, please contact us so we can delete it.

3. Why we collect your information

We use your information to:

  • Provide services (bookings, consultations, EFT sessions, doula support, follow‑ups).

  • Operate and improve the website (functionality, security, analytics).

  • Process payments (via Stripe).

  • Communicate with you (appointment reminders, updates, resources).

  • Send newsletters and supportive content (if you subscribe via MailerLite).

  • Run events (via Zoom).

  • Meet legal, regulatory, and administrative obligations.

Where GDPR applies, our lawful bases include consent, contract, legitimate interests, and legal obligations.

4. Sensitive information (health information)

If you share health information (e.g., pregnancy or postpartum details), we only collect, use, and disclose it with your consent or as permitted by law. This information is stored securely with limited access.

You can decline to provide health information, but this may limit our ability to provide certain services.

5. How we share information

We do not sell your information. We may disclose information to trusted service providers who support our business operations:

  • Stripe – payment processing

  • Breely – appointment scheduling and secure client information

  • Zoom – online sessions and events

  • MailerLite – newsletter and email communication

  • Squarespace – website hosting and essential site functions

  • Google Analytics – website analytics

  • Professional advisers – e.g., accountant, lawyer (under confidentiality)

  • Authorities – if required to comply with the law

These providers may store data in Australia or overseas.

6. International transfers

Some providers process information outside Australia (e.g., Stripe, MailerLite, Google, Zoom). We take reasonable steps to ensure your data is handled securely and in accordance with Australian Privacy Principles and, where applicable, GDPR/UK GDPR requirements.

7. Data retention

  • Client records: retained for 7 years after your last service.

  • Financial records: retained as required by tax law.

  • Marketing records: retained until you unsubscribe or request deletion.

When no longer needed, information is securely destroyed or de‑identified.

8. Your rights & choices

Australia

You may request access to or correction of your personal information by contacting us at info@nourishingorigins.com.au.

GDPR/UK GDPR (where applicable)

You may also have rights to:

  • Access, correction, deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

You can exercise these rights by contacting us.

9. Cookies & tracking

Squarespace uses essential cookies to make the site function.
Google Analytics may use cookies if analytics is enabled.

You can manage or block cookies through your browser settings.

10. Marketing communications

If you subscribe, we may send newsletters, helpful resources, updates, and event invitations. You can unsubscribe at any time using the link in our MailerLite emails or by emailing info@nourishingorigins.com.au.

11. Online sessions, events & recordings

We use Zoom for online sessions and events.
If we plan to record an event, we will inform you in advance. You may keep your camera and microphone off if preferred.

Recordings, if made, are stored securely and used only for the stated purpose.

12. Payments

Payments are processed securely through Stripe.
We do not store full card details on our servers.

13. Security

We use reasonable technical and organisational measures to protect your information. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC as required by law.

14. Links to other websites

Our website may contain links to third‑party sites. We are not responsible for their privacy practices.

15. Changes to this policy

We may update this policy from time to time. The “Effective date” at the top will reflect the latest version.

16. Complaints & contact

You can contact us anytime at info@nourishingorigins.com.au with questions or concerns.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001